Siebel Customer Order Management

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  • This Siebel Customer Order Management training walks you through a comprehensive suite of multichannel applications that enables companies to manage products, pricing, contracts, quotes, and orders. Instructors will teach you about product administration features and functions of Siebel COM that can be implemented as-delivered and administered through the client.

Code Titre Durée Prix HT
7618 Siebel Customer Order Management 5 jours Nous consulter


  • Add products to price lists and administer prices
  • Administer aggregate discounts
  • Administer price lists for simple and configurable products
  • Configure price waterfall messages and displays
  • Configure signals and variable maps
  • Create a component-type customizable product by defining relationships
  • Create a product catalog
  • Create and administer promotions
  • Create attributes and domains, and assign them to a hierarchy
  • Create constraints for customizable products
  • Create multiple product user interfaces
  • Create, version, and release a product record and its details
  • Describe Eligibility and Compatibility (E & C) examples and usage scenarios
  • Implement pricing policies based on attribute adjustments
  • Implement pricing policies based on discount matrices
  • Use Siebel Tools to modify pricing procedure workflow processes
  • Create and administer simple products.
  • Create component-based and attribute-based customizable products.
  • Manage product promotions.
  • Administer basic pricing policies.
  • Configure pricing procedures.
  • Implement attribute adjustments.


  • Analyst
  • End User
  • Implementer
  • Systems Administrator


  • Siebel Tools Rel 15.5 Ed 2
  • Familiarity with Siebel Tools and configuration
  • Familiarity with Siebel Workflow


Siebel Marketing: Marketing Manager


50% Pratique et 50% Théorie


  • Customer Order Management Overview

    Administering Simple Products

    • Describing simple products
    • Creating and entering detail for simple products
    • Versioning and releasing a product record

    Administering Attributes and Classes

    • Describing attributes
    • Creating a class hierarchy
    • Creating attributes and domains, and assigning them to a hierarchy
    • Assigning products to the class hierarchy
    • Generating smart part numbers

    Pricing Overview

    • Pricing Overview
    • Creating volume discounts

    Administering Catalogs and Categories

    • Describing a product catalog
    • Creating catalogs and categories
    • Adding products to categories
    • Understanding product catalog visibility

    Administering Component-Type Customizable Products

    • Creating a component-type customizable product by defining relationships
    • Using a Workspace Project to manage, test, and release products, attributes, and classes
    • Using Time Slice reports to track changes within a given object/version during its life

    Administering Constraints

    • Creating constraints to enforce business logic during product configuration
    • Describing commonly-used rule types

    Administering Eligibility and Compatibility

    • Describing Eligibility and Compatibility examples and usage scenarios
    • Defining Eligibility and Compatibility matrices
    • Administering Eligibility and Compatibility rules

    Administering Promotions

    • Listing types of product promotions
    • Administering product bundles, coupons, and special configuration promotions
    • Administering eligibility and compatibility for product promotions
    • Using product promotions with quotes and orders

    Administering Recommendations

    • Describing product and promotion recommendation functionality
    • Creating product and promotion recommendations
    • Defining messages using Unified Messaging administrative views

    Administering Multiple Product UIs

    • Creating multiple product user interfaces (UIs) for a customizable product
    • Using user interface properties for additional functionality
    • Describing the logic governing product UI selection

    Administering Multiple Product UIs

    • Creating multiple product user interfaces (UIs) for a customizable product
    • Using user interface properties for additional functionality
    • Describing the logic governing product UI selection

    Object Definitions

    • Object Types and Definitions

    Siebel Tools

    • Using Siebel Tools to Examine Object Definitions

    Business Services

    • Business Services in Siebel CRM Applications

    Modifying Siebel Workflow Processes

    Administering Advanced Pricing Policies

    • Creating Aggregate Discounts
    • Pricing Component-Type Customizable Products

    Siebel COM Pricing Architecture

    • Understanding Pricing Procedures and Row Sets
    • Invoking Pricing Procedures
    • Understanding Signals
    • Configuring Variable maps
    • The Product Selection and Pricing Engine
    • The Row Set Transformation Toolkit Business Service
    • RSTT Transforms

    Price Waterfalls

    • Generating a Price Waterfall
    • Extending a Price Waterfall

    Configuring Advanced Pricing Policies

    • Attribute Adjustments
    • Discount Matrices
    • Hierarchical Discounts
    • Aggregate Volume Discounts


Oracle Siebel


Products, Pricing, Administration, Tools